MEONRA
Shipping Policy
This Shipping Policy describes how MEONRA handles order preparation, dispatch, tracking, and international delivery timelines.
Effective date: August 1, 2026
Contact: support@meonra.shop
1. Order Processing
Most in-stock orders are prepared and dispatched within 1-3 business days after payment has been successfully authorized. Processing times may be longer during holidays, launches, or for special handcrafted items that require additional preparation.
2. Shipping Timeframes
International delivery usually takes 7-15 business days after dispatch, depending on the destination, customs review, and local carrier conditions. These timelines are estimates and not guaranteed delivery deadlines.
3. Tracking
When available, we provide shipment tracking for the full delivery journey. Tracking details will be sent to the email address used at checkout once the order has been dispatched.
4. Shipping Carriers
We select carriers based on destination, parcel size, product value, and service reliability. Carrier selection may vary between orders and countries to maintain delivery quality and tracking coverage.
5. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, clearance fees, or other destination-country charges. Unless otherwise stated at checkout, these charges are the responsibility of the recipient.
6. Delivery Delays
Delivery may be delayed by customs inspections, weather conditions, carrier disruptions, incomplete address details, or other events outside our reasonable control. We will assist where possible, but cannot guarantee carrier timelines.
7. Incorrect Addresses and Failed Delivery
Customers are responsible for providing accurate shipping details at checkout. If a package is returned due to an incorrect or incomplete address, refusal of delivery, or failure to collect the parcel, re-shipping or related charges may apply.
8. Lost or Damaged Parcels
If your package appears lost in transit or arrives visibly damaged, please contact us promptly at support@meonra.shop. We may request photographs, tracking information, and a short description so we can begin a carrier investigation or resolution process.
9. Contact
For shipping-related questions, dispatch updates, or delivery support, please email support@meonra.shop.