Refund & Return Policy

1. Return Window

Return or exchange requests may be submitted within 30 days of delivery. Requests received after that period may not be eligible unless required by applicable consumer law.

2. Eligible Returns

To qualify for a return, the item must be unused, in its original condition, and returned in the original or equivalent protective packaging. Proof of purchase or order confirmation may be required before approval.

3. Custom and Handmade Items

Custom-made craft items, personalized pieces, and made-to-order handmade products are generally not eligible for no-reason returns once production has begun or the item has been completed, unless there is a verified quality issue, damage in transit, or fulfillment error.

4. Damaged, Defective, or Incorrect Orders

If your item arrives damaged, defective, or materially different from what you ordered, please contact us within 7 days of delivery at support@meonra.shop with your order number and clear photographs. We will review the case and, where appropriate, arrange a replacement, exchange, or refund.

5. Return Approval Process

Do not ship an item back before receiving written approval. Unauthorized returns may be refused or delayed. If a return is approved, we will provide instructions for packaging, shipping, and return authorization details.

6. Refund Method

Approved refunds are issued to the original payment method. Depending on your bank, card issuer, or payment provider, it may take several business days after approval for the refund to appear in your account.

7. Return Shipping Costs

Unless the return is due to a confirmed defect, shipping damage, or our fulfillment error, the customer is generally responsible for return shipping costs, duties, and insurance. We recommend using a tracked and insured shipping service for valuable items.

8. Non-Returnable Situations

We may refuse returns in cases including:

• items returned beyond the stated return window;
• items showing signs of wear, use, damage, or alteration after delivery;
• custom, personalized, or made-to-order products without a quality issue;
• returns sent without prior approval.

9. Contact

For all return and refund inquiries, please email support@meonra.shop.